Payment Methods
We accept all major credit and debit cards through our partner Google checkout.
We also accept Paypal but you must have a verified Paypal account and confirmed
address if you dont we will have to refund your payment. Also accepted is bank
transfer, cheque, money order & cash on collection. We can only ship to the
cardholders address when using Google checkout and to your verified address when
using Paypal.
How To
Order From Our Website
Credit/Debit Card:
To order by Credit/Debit card please click the VIEW BASKET/CART CONTENTS button
(top right or bottom left of our website) then click the checkout with Google
checkout button. You will then be taken to Google's secure checkout page where
you can pay securely with Credit & Debit cards.
Paypal/Cheque/Money Order:
To pay using Paypal/Cheque or Money order, click the VIEW BASKET/CART CONTENTS/CHECKOUT
button then click the button labelled Pay With Paypal, Cheque Or Money Order and
continue through checkout.
What Is
Google Checkout?
With Google Checkout, you can quickly and easily buy from CCBSALES and many
other stores across the web.
If you
have used Google Checkout before, all you need to do is provide your Checkout
username and password to buy from us.
If you are using Google Checkout for the first time, you only have to fill out a
single page of information to make your first purchase. After that, you just
need to enter your Google Checkout login to make a purchase. There is no need to
re-enter your purchase information or create multiple usersnames and passwords
each time that you buy from different sites.
When you buy with Google Checkout, you can track all your orders in one place and
shop with confidence knowing that Google protects you from unauthorised
purchases. Delivery
All in stock products are dispatched within 24 hours (usually same day if
ordered before 2.30pm).
PCs & Laptops:
All PCs & laptops are sent by Fed-Ex UK courier. We offer a next day and a 2 – 3
day service, carriage cost is calculated during checkout but on average a full
PC system costs about £13.00 to UK mainland on the 2 – 3 day service.
Smaller Items:
Smaller items EG computer components are sent by Royal mail first class
recorded and usually arrive in 2 – 3 days, carriage cost is calculated at
checkout.
Ebay
We have been selling on Ebay for many years, we are a power seller with 100%
feedback and total customer satisfaction you can find us on ebay under seller
CCBSALESCO.
Returns
Change Of Mind:
If you have changed your mind about any item ordered and you wish to return it,
then in line with the Distance Selling Regulations (DSR) you can do so provided
you inform us of your decision within 10 days of receipt. The item must not be
used and must be 'as new' when returned to us with everything included. Once
you've informed us that you wish to return goods under the DSR, you have 28 days
to do so, at your own expense. Once the item is received back to us and
inspected, we'll issue a full refund for the product to your original payment
method.
Faulty
Items:
If your
have bought a Dell PC or Laptop from us and it develops a fault you must ring
Dell directly they handle all there own technical support and warranty issues.
Call Dell and quote your unique system tag number located on your PC or laptop,
and they will deal with you directly.
If you have faulty items which are not Dell products then please e mail us with
the name of the item which has generated the fault and a short description of
the fault, please include your order number with all e mails.
Damaged In Transit:
If items arrive and have been damaged in transit you must inform us within 7
days, if the boxes have visible damage please state this on the delivery note
before signing. You should return the item to us exactly as it arrived to you
with all documentation, cables etc. When we receive the item back we will
replace or refund your money as well as reasonable carriage costs.
Product Recycling
As part of CCBSales continued commitment to the environment, and in line with the WEEE directive, it has introduced a new policy and guidelines relating to the recycling of its equipment.
What should I do with redundant electrical equipment provided by CCBSales?
Old electrical and electronic equipment should not be disposed with general waste. Instead it should be collected separately and sent for specialist treatment and recycling.
CCBSales is committed to providing a complete service for its customers. It recognises that this dedication extends to the supply and return of its equipment. CCBSales now offers free take-back of the electrical equipment it provides to its customers. Customers are required to:
- Identify the equipment that they want to return to CCBSales
- De-install and pack the equipment in appropriate packaging
- Contact CCBSales to arrange pickup of your equipment – Phone Us On 01507 604102.
Note: CCBSales will treat and recycle electrical and electronic equipment which it has provided to the customer as well as any other electrical and electronic equipment as long as the customer is making a puchase from us.
Why should I recycle my old electrical and electronic equipment?
Waste electrical and electronic equipment (WEEE) contains hazardous substances which can have a negative impact on the environment and human health if they are disposed of incorrectly. Recycling WEEE also helps to recover valuable resources which therefore reduce the need for raw materials. Our products are being marked with a crossed-out wheelie symbol as we want to encourage the separate collection of our waste electrical and electronic products.
By collecting WEEE separately, we can ensure it is sent for specialist treatment and recycling. CCBSales fully supports recycling of WEEE and offers free take-back of the electrical and electronic equipment we provide to our customers. Products which are returned to us will be treated and recycled to the necessary environmental standards.
What is the WEEE Directive?
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is EU legislation which aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of waste electrical and electronic equipment (WEEE) going to landfill. It seeks to achieve this by making producers of WEEE responsible for financing its collection, treatment, and recovery, and by obliging distributors of WEEE to allow consumers to return WEEE free of charge.
What does the crossed out wheelie bin symbol on electrical and electronic products mean?
The crossed out wheelie bin symbol is used to mark products that should not be disposed with general household waste, but collected separately for reuse or recycling.
What happens to waste electrical and electronic equipment sent back to CCBSales?
All waste electrical and electronic equipment which is returned to us is treated and recycled to the necessary environmental standards
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